Retail Store Specialist - (Customer Service/Merchandising) - Part Time

External Ocean State Job Lot•Westborough, MA

About The Position

The Retail Store Specialist at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. The role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas while following company policies and merchandising guidelines. It also provides oversight of assigned associates and activities. The position works primarily in a climate-controlled environment with minimal potential safety or health hazards. It involves extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete tasks throughout the shift. Overnight and weekend assignments may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Basic math and reading skills.
Legible handwriting.
Good verbal and written communication skills.
Must be 18 years of age or older.
Be able to lift 35 pounds on a regular basis.
Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.

Nice To Haves

Prior retail merchandising, customer service, and/or cashier experience in other retail environments.

Responsibilities

Build lasting customer relationships by providing exceptional service through the T.R.E.A.T. model and fostering a welcoming environment.
Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
Maintain visually appealing displays, restock assigned areas, and merchandise new items according to company guidelines.
Train and coordinate assigned associates, and manage breaks according to policy and regulations.
Communicate issues and opportunities for improvement to store leadership.
Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
Handle daily damages and returns according to established procedures.
Perform other duties and tasks as requested by supervisors or managers.