Retail Store Specialist (Customer Service/Merchandising) - Part Time
Ocean State Job Lot•Rockland, MA
•$16 - $17
About The Position
The Store Specialist at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. The role handles customer service, complex point-of-sale transactions, and the smooth operation and merchandising of assigned areas while following company policies and merchandising guidelines. It also provides oversight of assigned associates and activities.
Requirements
- Basic math and reading skills, legible handwriting, and good verbal and written communication skills.
- Must be 18 years of age or older.
Nice To Haves
- Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.
Responsibilities
- Build lasting customer relationships by providing exceptional service through the T.R.E.A.T. model and fostering a welcoming environment.
- Assist customers with inquiries, locate items, complete purchases, accurately handle transactions, and perform advanced point-of-sale functions.
- Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
- Maintain appealing displays, restock assigned areas, and merchandise new items according to company guidelines.
- Train and coordinate assigned associates and manage breaks according to policy and regulations.
- Communicate issues and opportunities for improvement to store leadership.
- Maintain a safe, organized environment for customers and associates through proactive maintenance and cleaning.
- Handle daily damages and returns according to established procedures.
Benefits
- 30% associate discount
- Wellbeing time and Care.com access
- Sick time pay, vacation, and holiday pay
- Medical, dental, vision, life insurance, critical illness, and accident coverage
- Flexible Spending Account (FSA)
- Short-term disability for full-time associates
- Accolade Care personalized healthcare support
- Referral bonus eligibility
- Tuition reimbursement for full-time associates
- Profit sharing bonus
- 401(k)
- OSJL vacations and discounts at partner companies
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
