Retail Store Specialist - (Customer Service/Merchandising) - Part Time

External Ocean State Job Lot • Cranston, RI

3d

About The Position

The Store Specialist at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. The role handles customer service, complex point-of-sale transactions, and the smooth operation and merchandising of assigned areas while following Company policies and merchandising guidelines. It also provides oversight of assigned associates and activities.

The position works primarily in a climate-controlled environment with minimal potential for safety or health hazards. It involves extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete tasks throughout a shift. Physical activities include using hand tools, climbing or descending a ladder, moving, reaching, and frequent lifting; the associate should be able to lift 35 pounds regularly. Overnight and weekend assignments may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Basic math and reading skills.
• Legible handwriting.
• Good verbal and written communication skills.
• Must be 18 years of age or older.
• Ability to lift 35 pounds on a regular basis.
• Ability to perform the physical activities described, including using hand tools, climbing or descending a ladder, moving, reaching, and lifting frequently.

Nice To Haves

• Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.

Responsibilities

• Provide exceptional customer service using the T.R.E.A.T. model and foster a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives, including donations, loyalty programs, and promotions.
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates and manage breaks according to policy and regulations.
• Communicate issues and opportunities for improvement to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.
• Perform other duties and tasks as requested by supervisors or managers.

Benefits

• 30% associate discount.
• Wellbeing time and Care.com access.
• Sick time pay, vacation, and holiday pay.
• Medical, dental, vision, life insurance, critical illness, and accident coverage.
• Flexible Spending Account (FSA).
• Short-term disability coverage for full-time associates.
• Accolade Care personalized healthcare support and navigation.
• Referral bonus eligibility.
• Tuition reimbursement for full-time associates.
• Profit sharing bonus.
• 401(k) retirement savings plan.
• OSJL vacations and discounts at partner companies.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed