Retail Store Specialist - (Customer Service/Merchandising) - Part Time

Ocean State Job Lot•Westborough, MA

3d•$16 - $17•Onsite

About The Position

The Store Specialist at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. The position handles customer service, complex point-of-sale transactions, and the smooth operation and merchandising of assigned areas while following Company policies and merchandising guidelines. It also provides oversight of assigned associates and activities.

Requirements

Basic math and reading skills.
Legible handwriting.
Good verbal and written communication skills.
Must be at least 18 years old.

Nice To Haves

Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.

Responsibilities

Build lasting customer relationships by providing exceptional service through the T.R.E.A.T. model and fostering a welcoming environment.
Assist customers with inquiries, locate items, complete purchases, accurately handle transactions, and perform advanced point-of-sale functions.
Promote Company-wide customer initiatives, including donations, loyalty programs, and promotions.
Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
Train and coordinate assigned associates and manage breaks according to policy and regulations.
Communicate issues and improvement opportunities to store leadership.
Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
Handle daily damages and returns according to established procedures.

Benefits

30% associate discount.
Wellbeing time and Care.com access.
Paid sick time, vacation, and holiday pay.
Medical, dental, vision, life insurance, critical illness, and accident coverage.
Flexible Spending Account (FSA).
Short-term disability for full-time associates.
Accolade Care personalized healthcare support and navigation.
Referral bonus eligibility.
Tuition reimbursement for full-time associates.
Profit sharing bonus.
401(k) retirement savings plan.
OSJL vacations and discounts at partner companies.