Retail Store Manager
About The Position
The Retail Store Manager is responsible for achieving or exceeding the store’s sales plan while ensuring profitable operations and providing superior customer service. The role helps deliver a positive, engaging in-store experience through product knowledge, legendary service, and commitment to the Lindt brand. The Store Manager oversees sales performance, customer service, team development, and operational controls. Responsibilities include managing store personnel in partnership with the District Manager, maintaining brand presentation and quality standards, and overseeing financial, staffing, inventory, safety, and store-maintenance activities.
Requirements
- Prior retail experience, preferably in specialty retail.
- At least 2 years of management experience.
- Prior experience with a POS system.
- Proven sales and/or customer service background.
- Demonstrated success in a management role.
- Basic math computation skills.
- Strong communication skills with customers and team members.
- Prioritization and time-management skills.
- Ability to take direction, delegate effectively, and execute through others.
- High school graduate or equivalent.
- Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
- Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
- Must be available to work nights, weekends (Saturday and Sunday), and holidays.
- Must be currently authorized to work in the United States on a full-time basis; the company will not sponsor work visas.
- Must successfully pass a background screening; drug screening may also be required.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Meet or exceed weekly, monthly, and annual sales budgets and contribute to the company’s overall sales goals.
- Communicate the store’s sales mission to staff in actionable terms.
- Use suggestive selling to upsell and cross-sell products, and communicate product features and benefits.
- Identify external sales opportunities, including business-to-business contacts, networking events, and marketing opportunities.
- Maintain company standards for visual direction and brand presentation.
- Develop knowledge of chocolate products, including ingredients, flavor profiles, and production processes, and help customers select products suited to their preferences and needs.
- Monitor customer or product issues and escalate them to management promptly and professionally.
- Partner with the District Manager to hire, manage, and develop store personnel in accordance with Lindt & Sprüngli guidelines and standards.
- Motivate staff, build brand commitment, and hold staff accountable for internal KPIs and external sales opportunities.
- Build a talent pool to prepare for staffing gaps related to promotions, peak seasons, or turnover.
- Hold full P&L responsibility for the business.
- Manage cash and related processes, including POS, paperwork, vendor logs, policies, and procedures.
- Monitor stock levels and escalate issues to avoid out-of-stocks, overstocks, or dated products.
- Ensure audit compliance, including District Manager store visits, loss prevention, and food safety; manage payroll, labor, scheduling, and expenses.
- Restock shelves as needed and monitor date codes and pricing.
- Perform store maintenance and cleaning.
- Comply with Quality Assurance policies and procedures.
Benefits
- Competitive bonus program with monthly payouts based on store performance and annual payouts based on company financial performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
