Retail Store Manager

EWC Corporate•Lee's Summit, MO

11d•Onsite

About The Position

European Wax Center is hiring a Retail Store Manager to lead the day-to-day operations of its center in Lee's Summit, Missouri. This is a full-time, in-center leadership role focused on coaching and motivating the team to provide exceptional guest experiences and meet sales goals. The manager monitors center performance, staffing, productivity, and profitability; maintains operational and brand standards; and adapts to changing business needs. Flexible availability is required, including a mix of opening, closing, and weekend shifts. Managers are typically expected to work two Saturdays per month, and schedules may vary based on business needs. The position offers an annual base salary range plus commission opportunities and performance-based bonuses. Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; pet insurance; employee discounts; short- and long-term disability coverage; an Employee Assistance Program; and wellness program participation. This role is not eligible for visa sponsorship.

Requirements

At least 2 years of management experience; retail and/or beauty experience is preferred but not required.
Flexible availability to support business needs, including a mix of opening, closing, and weekend shifts; managers are typically expected to work two Saturdays per month.
Proven leadership, coaching, and team development skills.
Strong communication, interpersonal, problem-solving, and decision-making abilities.
Experience managing KPIs, budgets, and business performance.
Comfort using POS, scheduling, and guest management software.
Passion for delivering exceptional guest experiences in a fast-paced environment.
Ability to professionally resolve guest concerns with empathy and sound judgment.
Ability to stand for extended periods, lift or move up to 25 lbs, and reach items stored at various heights.

Nice To Haves

Retail and/or beauty management experience.

Responsibilities

Lead, coach, and develop a high-performing team.
Train and support Associates in delivering exceptional guest experiences and building confidence in package sales and retail products.
Drive sales through coaching, goal setting, performance management, and leading by example.
Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
Monitor center performance, staffing, productivity, and profitability.
Resolve guest concerns professionally and promptly.
Ensure compliance with company policies, operational procedures, and brand standards.
Execute promotions and maintain visual merchandising and center cleanliness.
Adapt to changing business needs and new initiatives.