Retail Store Manager

T-Mobile USA•Sherwood, OR

12d

About The Position

The Retail Store Manager manages all operations of a T-Mobile retail store to ensure effective customer engagement and business performance. The role leads store employees through hiring, scheduling, training, and coaching, and owns store functions including marketing, loss prevention, and labor management. Success is measured by sales goals, customer satisfaction, and operational efficiency. The work supports customer loyalty and business growth by fostering a productive store environment. The position may also include other duties or projects assigned by business management. Travel is not required. The position is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.

Responsibilities

Lead employee development and coaching to improve customer interactions and ensure required training is completed on schedule.
Resolve customer issues to enhance the customer experience and align with brand expectations.
Manage store operations, including staffing, scheduling, labor controls, marketing, and loss prevention.
Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including target incentives.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.