Retail Store Manager

Michaels Stores

13d•$70,304 - $93,100•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of time on managerial responsibilities rather than non-managerial tasks such as cashiering, setting planograms, or stocking shelves. The role is accountable for leading the team to deliver a great customer experience and achieve results, ensuring readiness to deliver Customer Brand Promises, and planning and communicating workload activities and KPIs so work is executed within budget. The Store Manager oversees compliance with standard operating procedures, company programs, policies, and applicable laws; delivers sales and profit plans and other KPIs; leads customer experience, shrink, and safety programs; and staffs, trains, coaches, and develops Team Members. The position also serves as Manager on Duty and maintains operational understanding across store departments, ensuring managers are cross-trained in Custom Framing sales and production. The role is based in a public retail store. Work hours include nights, weekends, and early mornings. Public areas are climate controlled, while some stock rooms may not be; some outdoor work is also required. The frame shop contains a glass cutter and heat press. Physical requirements include standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, stretching, and sometimes lifting heavy items or accessing high shelves using a ladder or similar equipment.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; ability to lift heavy items and access high shelves using a ladder or similar equipment as needed.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to SOPs and company programs, compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage the store team to achieve role-specific KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to deliver goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to Team Members and customers.
Staff the store with qualified Team Members; hire, train, observe, and coach the team to achieve results.
Lead performance management and, when necessary, disciplinary processes; identify talent and develop Team Members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty (MOD).
Maintain operational understanding of all store departments, be cross-trained, and ensure all Managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.