TCC - MA Ware - FT - Retail Sales Manager
About The Position
The Retail Store Manager (RSM) leads the full operation of a T-Mobile Premium Retailer store for TCC Wireless. This fast-paced, high-energy role connects customers with the T-Mobile brand through knowledgeable, consultative sales and service. The manager builds lasting relationships with customers and colleagues, stays current on wireless technology, and represents the company positively in the community. The RSM is responsible for store staffing and team performance, revenue goals, inventory, store presentation, compliance, cash and register management, and customer service. The manager sets clear objectives, monitors results, coaches employees, and makes decisions to support coordinated and effective store operations.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a T-Mobile or other wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, especially site P&L management.
- Basic computer skills and familiarity with common business applications, including web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Full-time availability for a minimum of 45 hours per week.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem-solve, analyze results, plan for the future, make sound decisions, stay organized, advocate for change, think strategically, build relationships, and coach and develop others.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service.
- Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits, paperwork security requirements, company policies, and procedures.
- Manage cash, credit card, other payment handling, and register operations.
- Maintain the store, back room, restrooms, and work areas according to retail standards.
- Set clear team objectives and individual goals aligned with broader business initiatives and other groups.
- Share accountability for routine and important tasks and decisions; monitor team progress and results, provide ongoing coaching, and make tough decisions when appropriate.
- Stay informed about evolving wireless technology.
- Explore customer needs and assist with activations, service changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision benefits
- 401(k) match
- Phone service discounts
- Development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
