TCC - MA Marlborough - FT - Retail Assistant Manager

JM Wireless • Marlborough, MA

2d

About The Position

The Retail Assistant Manager (RAM) works in a fast-paced, high-energy retail environment and connects customers with the T-Mobile brand. The role calls for enthusiasm for the wireless industry and knowledge of phones and pricing plans, along with a commitment to building lasting relationships with customers and colleagues.

The RAM supports store management in operating the retail facility, delivers customer service, and works toward revenue and performance goals. The position requires compliance with company policies and retail standards, and includes assisting customers with activations, account changes, bill payments, equipment replacements, accessories, price plan changes, and upgrades. Duties and responsibilities may change at any time with or without notice.

Requirements

• High school diploma or GED.
• At least 6 months of experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Responsibilities

• Provide customer service by greeting customers, answering phones, and assessing customer needs.
• Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
• Build relationships with TCC Wireless employees and customers across business channels.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to operations control standards.
• Ensure compliance with company policies and procedures.
• Maintain the store, back room, restrooms, and individual work area according to retail standards.
• Explore customer needs and assist with service activations, changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
• Achieve assigned performance metrics.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Phone service discounts.
• Development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED