TCC Wireless - MA Marlborough - RSM - T-Mobile.

JM Wireless•Marlborough, MA

2d•$40,000 - $52,000

About The Position

The Retail Store Manager (RSM) leads the full operations of a T-Mobile Premium Retailer store for TCC Wireless. The role connects customers with the T-Mobile brand and calls for an energetic, customer-focused leader with strong wireless product and plan knowledge. The manager builds lasting relationships with customers and colleagues while delivering consultative sales and service. The RSM manages staffing, employee performance, store opening and closing, service levels, inventory, revenue goals, and operational and financial performance. The manager hires, develops, motivates, coaches, and holds team members accountable; translates broader business initiatives into clear team and individual objectives; and ensures compliance with company procedures, audits, and security requirements. The position also involves handling customer transactions and service needs, maintaining store standards, keeping current with wireless technology, and representing the company at community events. This is a full-time role requiring a minimum of 45 hours per week. The schedule may include nights, weekends, and holidays. The position requires standing for long periods and moving or lifting up to 25 pounds.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and development abilities.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service.
Manage all store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example in meeting or exceeding sales goals and performance metrics.
Hire, develop, motivate, manage, coach, and hold a high-performing team accountable.
Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits, paperwork and security requirements, and company policies and procedures.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Set clear team and individual performance objectives aligned with business initiatives and coordinate with other groups as needed.
Monitor team progress and results, provide ongoing coaching, and make decisions when appropriate.
Stay current with rapidly evolving wireless technology.
Explore customer needs and assist with service activations, changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Build relationships with TCC Wireless employees and customers across business channels.
Represent the company at community events and foster a positive brand image.