TCC Wireless - CT Bristol - FT - RSM - T-Mobile

JM Wireless•Bristol, CT

2d•$43,951 - $52,000

About The Position

The Retail Store Manager (RSM) works in a fast-paced, high-energy environment and serves as the connection between customers and the T-Mobile brand. The role combines customer service, consultative wireless sales, and full responsibility for store operations. The manager builds lasting relationships with customers and colleagues, keeps up with evolving wireless technology, and represents TCC Wireless at community events.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with common business applications, including web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Full-time availability for a minimum of 45 hours per week.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analytical, planning, decision-making, organizational, strategic-thinking, relationship-building, coaching, and change-management abilities.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide world-class customer service by greeting customers, answering phones, assessing needs, and assisting with activations, account changes, bill payments, equipment replacements, accessories, price-plan changes, and upgrades.
Manage all store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage inventory, product shipments, customer returns, trade-in devices, demonstration devices, and store supplies.
Ensure compliance with audits, paperwork security requirements, company policies, and procedures.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Set team and individual performance expectations aligned with broader business initiatives and coordinate effectively with other groups.
Share accountability for routine and important tasks and decisions; monitor team progress, coach employees, and make decisions when appropriate.
Build relationships with TCC Wireless employees and customers across business channels.
Represent the company at community events and foster a positive brand image.