TCC Wireless - CT Shelton - FT - RAM - T-Mobile

JM Wireless•Shelton, CT

10h

About The Position

The Retail Assistant Manager (RAM) works in a fast-paced, high-energy environment and serves as a connection between customers and the T-Mobile brand. The role requires knowledge of wireless products and pricing plans, a passion for building lasting customer and colleague relationships, and a focus on providing thoughtful customer support. The RAM provides customer service, helps drive store revenue and performance metrics, supports daily retail operations, and ensures compliance with company policies and store standards. The job description notes that the listed duties are not comprehensive and may change with or without notice.

Requirements

High school diploma or GED.
At least 6 months of experience in retail and/or sales with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
Ensure compliance with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs by asking thoughtful questions and supporting service activations and changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.