TCC Wireless - OH Mentor - FT - RAM - T-Mobile
JM Wireless•Mentor, OH
•$14 - $16
About The Position
The Retail Assistant Manager (RAM) works in a fast-paced, high-energy environment and serves as a connection between customers and the T-Mobile brand. The role calls for enthusiasm for the wireless industry and its products, and a commitment to building lasting relationships with customers and colleagues. The RAM supports store management in operating the retail facility and is responsible for achieving assigned performance metrics and monthly revenue goals.
Requirements
- High school diploma or GED.
- At least 6 months of retail and/or sales experience with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem-solve, analyze results, plan for the future, and make good decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Provide customer service by greeting customers, answering phones, and assessing customer needs.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Build relationships with TCC Wireless employees and customers across all business channels.
- Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
- Ensure compliance with company policies and procedures.
- Maintain the store, back room, restrooms, and individual work area according to retail store standards.
- Explore customer needs and assist with service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Achieve assigned performance metrics.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
