TCC - MA Ware - FT - Retail Assistant Manager

JM Wireless • Ware, MA

1d

About The Position

The Retail Assistant Manager (RAM) works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role involves providing customer service, building relationships with customers and colleagues, supporting store operations, and achieving assigned performance metrics and monthly revenue goals. The RAM helps customers with service activations and changes, bill payments, equipment replacements, accessories, price-plan changes, and upgrades.

The position supports store management with opening, closing, cash handling, inventory counts, deposits, policy compliance, and maintaining the store and work areas to retail standards. The job description notes that duties and responsibilities may change at any time, with or without notice.

Requirements

• High school diploma or GED.
• At least 6 months of experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem solve, analyze results, plan for the future, and make good decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Responsibilities

• Provide customer service by greeting customers, answering phones, and assessing customer needs.
• Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
• Build relationships with TCC Wireless employees and customers across all business channels.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
• Ensure compliance with company policies and procedures.
• Maintain the store appearance, back room, restrooms, and individual work area according to retail store standards.
• Explore customer needs and support service activations and changes, bill payments, equipment replacements, accessory sales, price-plan changes, and upgrades.
• Achieve assigned performance metrics.

Benefits

• Medical, dental, and vision benefits.
• 401(k) match.
• Phone service discounts.
• Development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED