TCC - MA Auburn - FT - Retail Sales Manager
About The Position
The Retail Store Manager (RSM) works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on delivering customer service, building lasting relationships, staying current on wireless products and pricing plans, and leading store operations and sales performance. The RSM manages staffing, employee performance, inventory, store standards, cash handling, and compliance. The manager develops and coaches a high-performing team, sets clear goals, monitors results, and represents TCC Wireless at community events. This is a full-time role working a minimum of 45 hours per week, with nights, weekends, and holidays required in a retail environment.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a T-Mobile or other wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, especially site P&L management.
- Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem-solve, analyze results, plan for the future, make sound decisions, stay organized, advocate for change, think strategically, build relationships, and coach and develop others.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide customer service by greeting customers, answering phones, and assessing customer needs.
- Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits and paperwork security management.
- Manage cash, credit card, and other payment handling and register operations.
- Maintain the store, back room, restrooms, and individual work area according to retail standards.
- Provide consultative sales and service on the sales floor.
- Translate business initiatives into team objectives and individual goals, coordinating with other groups as needed.
- Share accountability for routine and important tasks and decisions.
- Monitor team progress and results, provide ongoing coaching, and make decisions when appropriate.
- Stay informed about evolving wireless technology.
- Explore customer needs and support service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Ensure compliance with company policies and procedures.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
