TCC - OH Lorain - FT - Retail Sales Manager

JM Wireless•Lorain, OH

About The Position

The Retail Store Manager (RSM) works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role involves providing customer service and consultative sales, managing all store operations, and leading a high-performing team. The manager builds lasting relationships with customers and colleagues, stays current on wireless technology, and represents TCC Wireless at community events.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Full-time schedule of at least 45 hours per week.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, make sound decisions, stay organized, advocate for change, think strategically, build relationships, and coach and develop others.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, and assessing needs.
Oversee store operations, including staffing, employee performance management, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits and paperwork security requirements.
Manage cash, credit card, other payment media, and register operations.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Provide consultative sales and service on the sales floor.
Translate business initiatives into team objectives and individual goals, coordinating with other groups as needed.
Share accountability for routine and important tasks and decisions.
Monitor team progress, coach employees, and make decisions when appropriate.
Stay current on evolving wireless technology.
Explore customer needs and assist with service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Build relationships with TCC Wireless employees and customers across business channels.
Ensure compliance with company policies and procedures.
Represent the company at community events and foster a positive brand image.