TCC - GA Pooler - FT - Retail Sales Manager

JM Wireless•Pooler, GA

1d•$40,000 - $52,000•Onsite

About The Position

The Retail Store Manager (RSM) leads the full operations of a T-Mobile Premium Retailer – TCC Wireless store in a fast-paced, high-energy environment. The manager connects customers with the T-Mobile brand through knowledgeable, consultative sales and service, while building lasting relationships with customers and colleagues. This is a full-time role requiring a minimum of 45 hours per week.

Requirements

High school diploma or GED.
At least 2 years of experience in T-Mobile or another wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Ability to work at least 45 hours per week.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and employee-development abilities.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for extended periods on the sales floor.
Ability to move or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, and assessing customer needs.
Manage all store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage inventory, product shipments, returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits and paperwork security requirements.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and work area according to retail standards.
Provide consultative sales and service on the sales floor.
Translate business initiatives into clear team objectives and individual goals, coordinating with other groups as needed.
Share accountability for routine and important tasks and decisions.
Monitor team progress, coach employees, and make decisions when appropriate.
Stay current with evolving wireless technology.
Explore customer needs and assist with activations, service changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
Build relationships with employees and customers across business channels.
Ensure compliance with company policies and procedures.
Represent the company at community events and foster a positive brand image.