TCC - CT Wethersfield - FT - Retail Sales Manager
About The Position
The Retail Store Manager (RSM) works in a fast-paced, high-energy retail environment and connects customers with the T-Mobile brand. The role focuses on delivering excellent customer service, building lasting customer and colleague relationships, driving sales and revenue, and maintaining knowledge of wireless devices and plans. The manager is responsible for the store’s overall operations, including staffing, employee performance, inventory, service levels, store opening and closing, compliance, cash handling, and store appearance. They hire, develop, motivate, coach, and manage a high-performing team; establish clear performance goals; monitor results; and make decisions to support business objectives. The manager also provides consultative sales and service, represents the company at community events, and ensures that company policies and procedures are followed. This is a full-time role requiring a minimum of 45 hours per week. The position requires working nights, weekends, and holidays, standing for extended periods, and moving or lifting up to 25 pounds.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a T-Mobile or other wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, particularly site P&L management.
- Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Ability to work a minimum of 45 hours per week.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and development skills.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service.
- Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example in meeting or exceeding organizational sales goals and performance metrics.
- Hire, develop, motivate, coach, and manage a high-performing team.
- Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits, paperwork security requirements, company policies, and procedures.
- Manage cash, credit card, and other payment handling and register operations.
- Maintain the store, back room, restrooms, and individual work area according to retail standards.
- Set clear team and individual performance objectives aligned with broader business initiatives.
- Share accountability for routine and important tasks and decisions; monitor team progress, provide ongoing coaching, and make decisions when needed.
- Keep up with evolving wireless technology.
- Explore customer needs and assist with service activations, account changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
