TCC - CT New Haven - FT - Retail Sales Manager
About The Position
The Retail Store Manager (RSM) leads the full operation of a T-Mobile Premium Retailer – TCC Wireless store in a fast-paced, high-energy environment. The role connects customers with the T-Mobile brand through knowledgeable, consultative wireless sales and service, relationship building, and a focus on customer experience. The manager oversees staffing, employee performance, store operations, inventory, compliance, cash handling, and store standards while driving revenue and quality goals. This is a full-time role working a minimum of 45 hours per week, with night, weekend, and holiday availability required.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a T-Mobile or other wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, especially site P&L management.
- Basic computer skills and familiarity with business applications such as web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Ability to work at least 45 hours per week.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and employee-development skills.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service.
- Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits, paperwork security requirements, company policies, and procedures.
- Manage cash, credit card, other payment handling, and register operations.
- Maintain the store, back room, restrooms, and individual work area according to retail standards.
- Set team and individual performance objectives aligned with broader business initiatives and coordinate with other groups as needed.
- Share responsibility and accountability for routine and important tasks and decisions; monitor progress, coach employees, and make decisions when appropriate.
- Keep up to date with evolving wireless technology.
- Explore customer needs and assist with activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage
- 401(k) match
- Phone service discounts
- Development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
