TCC - CT Derby - FT - Retail Sales Manager

JM Wireless•Derby, CT

About The Position

The Retail Store Manager (RSM) works in a fast-paced, high-energy environment and connects customers with the T-Mobile brand. The role requires knowledge of wireless products and plans, a strong focus on customer relationships, and collaboration with colleagues. The manager oversees store operations, sales performance, staffing, inventory, compliance, and customer service while building and developing a high-performing team. This is a full-time role working a minimum of 45 hours per week.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Work a minimum of 45 hours per week.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analysis, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and development skills.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service on the sales floor.
Oversee store operations, including staffing, employee performance management, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits, paperwork security, company policies, and procedures.
Manage cash, credit card, and other payment methods, including register management.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Set clear team and individual objectives that align with business initiatives and coordinate action with other groups.
Share accountability for routine and important tasks and decisions; monitor team progress, coach employees, and make decisions when appropriate.
Stay current with evolving wireless technology.
Explore customer needs and support service activations, account changes, bill payments, equipment replacement, accessory sales, price-plan changes, and upgrades.
Build relationships with TCC Wireless employees and customers across business channels.
Represent the company at community events and foster a positive brand image.