TCC - CT Torrington - FT - Retail Sales Manager
About The Position
The Retail Store Manager (RSM) works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role calls for enthusiasm for the wireless industry and current devices, pricing plans, and technology, as well as a commitment to building lasting relationships with customers and colleagues. The manager oversees store operations and team performance, drives revenue and sales results, delivers consultative customer service, manages inventory and payments, and ensures compliance with company policies and retail standards. This is a full-time role requiring a minimum of 45 hours per week, including the ability to work nights, weekends, and holidays.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a T-Mobile or other wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, especially site P&L management.
- Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Ability to work full time, at least 45 hours per week.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Problem-solving, analysis, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and development skills.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide customer service by greeting customers, answering phones, and assessing customer needs.
- Oversee all store operations, including staffing, employee performance management, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding organizational sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits and paperwork security requirements.
- Manage cash, credit card, and other payment handling, including register management.
- Maintain the store, back room, restrooms, and individual work area according to retail standards.
- Provide consultative sales and service on the sales floor.
- Translate business initiatives into clear team objectives and individual goals, coordinating with other groups as needed.
- Share responsibility and accountability for routine and important tasks and decisions.
- Monitor team progress and results, provide ongoing coaching, and make difficult decisions when appropriate.
- Keep up to date with evolving wireless technology.
- Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Ensure compliance with company policies and procedures.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
