Retail Store Manager (Williamsburg, VA)

PUMA•Outlet Williamsburg Prime, SC

2d•$64,480 - $80,000

About The Position

The Retail Store Manager is responsible for delivering a consistently high standard of customer experience in accordance with PUMA’s brand values and service standards. The role oversees store performance and profitability, including sales and KPI achievement, planning, expense control, payroll, and service-driven scheduling. The manager recruits, trains, develops, and recognizes employees, supports succession planning, and administers coaching and talent management processes. The position also oversees loss-prevention education, merchandise processing, inventory and shrink goals, marketing initiatives and events, POS access rights, visual guidelines, and store presentation. The manager must comply with company policies and operational standards, maintain a safe and compliant working and shopping environment, and report maintenance needs promptly. Attendance at off-site training and meetings, participation in store openings or closings, and travel may be required. The role requires working weekends, evenings, and holidays.

Requirements

2–4 years of management experience in a focused, customer-service-oriented retail environment, preferably apparel or footwear.
Proven ability to exceed sales goals, reason through complex issues, and present information to large groups.
Demonstrated ability to build and develop strong teams.
Effective communication skills.
Basic computer skills and knowledge of MS Office programs.
Ability to constantly walk and move about.
Ability to speak and hear, and to use near and far visual acuity, depth perception, and field of vision.
Ability to lift or carry and push or pull up to 30 pounds regularly.

Responsibilities

Provide consistently high standards of customer experience in accordance with PUMA’s brand values and service standards.
Ensure the store achieves or exceeds sales, KPI, and profitability goals through planning, expense control, sales, and customer service.
Recruit, train, develop, and support succession planning for high-performing employees.
Control payroll and create service-driven schedules to support profitability and customer service.
Ensure all employees complete training programs on time.
Administer timely and accurate performance recognition, coaching conversations, and the annual Talent Management process.
Lead Loss Prevention education and awareness programs.
Oversee processing of incoming and outgoing merchandise, inventory and shrink goals, and physical inventory counts.
Execute and manage marketing initiatives and events.
Maintain POS access rights.
Maintain Visual Guidelines and store presentation standards.
Comply with company policies and procedures, operational core competencies, and key accountabilities.
Maintain a safe, healthy, and compliant working and shopping environment and report maintenance needs promptly.
Attend off-site training and position-related meetings as required; travel may be required.
Participate in new store openings and closings; travel may be required.
Work non-traditional hours, including weekends, evenings, and holidays.