Retail Store Manager: Solano Beach

Framebridge•Solana Beach, CA

About The Position

Framebridge is seeking a Store Manager to lead the retail store team in delivering an exceptional customer experience and driving business results. The Store Manager builds and develops a high-performing team, represents the Framebridge brand, and helps ensure customers leave inspired. The position reports to the District Manager. The role includes setting customer-service standards; recruiting, hiring, onboarding, training, and coaching retail team members; improving store operations; and helping meet customer-experience and financial goals. The Store Manager works with the manufacturing facility to support seamless omnichannel operations, shares product knowledge and design advice, coordinates in-store events with the marketing team, troubleshoots customer issues, and identifies ways to improve the retail experience. The role also supports Framebridge’s 100% happiness guarantee. This is a full-time, non-exempt position in Solano Beach, California. A flexible schedule is required, including evenings and weekends. The role involves standing for up to eight hours per shift, lifting up to 30 pounds, and bending, reaching, and other light physical movement. Reasonable accommodations may be made for individuals with disabilities. The base salary range is $70,000–$75,000, with potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Requirements

Experience managing in a customer-service, retail, or hospitality role.
At least 3 years of experience as a Store Manager in a customer-facing sales or hospitality setting.
Demonstrated leadership ability.
Ability and enthusiasm to build, develop, and coach a high-performing retail team.
Strong influence, interpersonal, communication, and relationship-building skills.
Strong analytical and problem-solving skills, with a track record of delivering positive business results.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift; lift up to 30 pounds; and bend, reach, and perform light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in the retail store.
Recruit, interview, hire, onboard, and train retail team members.
Develop, execute, and continuously improve store operations to meet customer-experience and financial goals.
Work closely with the manufacturing facility to ensure seamless omnichannel operations.
Build relationships with customers and coach retail team members using strong listening, oral, and communication skills.
Demonstrate product knowledge and provide design advice to customers, and train team members to do the same.
Coordinate in-store events with the Framebridge marketing team.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet the needs of the business.