Retail Part Time Keyholder: Solano Beach

Framebridge•Solana Beach, CA

2d•Onsite

About The Position

Framebridge is seeking a part-time Keyholder for its Solano Beach retail store. The Keyholder is a trusted leader on the sales floor who takes on key-holding responsibilities while delivering a customer-first experience that reflects the Framebridge brand. This role reports to the Store Manager. The position supports customer service, team onboarding and training, store operations, and efforts to meet customer experience and financial goals. The Keyholder uses product knowledge and design advice to assist customers, coaches team members, resolves questions and issues, and looks for ways to improve the retail experience. The role requires a flexible schedule, including evenings and weekends. The job involves standing for up to eight hours per shift; light lifting up to 30 pounds; and bending, reaching, and other light movement as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong interpersonal, communication, influence, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift; lift up to 30 pounds; and bend, reach, and move lightly as needed.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operational activities to help meet customer experience and financial goals.
Build customer relationships and coach team members through excellent listening, oral, and communication skills.
Provide customers with product knowledge and design advice, and train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.