Retail Part Time Keyholder: Boulder

Framebridge•Boulder, CO

About The Position

Framebridge is seeking a part-time Keyholder for its Boulder, Colorado retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, takes on key-holding responsibilities, and helps create a customer experience that encourages repeat business. This role reports to the Store Manager. The Keyholder sets the standard for exceptional customer service and represents the Framebridge brand. The role supports onboarding and training retail team members, executes and improves store operations, shares product knowledge and design advice, troubleshoots customer issues, and helps deliver on the company's 100% happiness guarantee. The position requires a flexible schedule, including evenings and weekends. The role involves standing for extended periods of up to eight hours per shift, lifting up to 30 pounds, and bending, reaching, and other light movement in a retail or production environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Experience as a keyholder in a customer service, retail, or hospitality role.
Strong interpersonal, communication, influence, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operational activities to help meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Demonstrate product knowledge and provide design advice to customers; train retail team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver on Framebridge's 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.