Retail Part Time Keyholder: Georgetown

Framebridge•Washington, DC

4d•Onsite

About The Position

Framebridge is seeking a part-time Keyholder for its Georgetown retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, taking on key-holding responsibilities while delivering an exceptional customer experience. This role reports to the Store Manager and works a flexible schedule that includes evenings and weekends. The position supports the Framebridge brand and retail operations by helping train team members, providing product knowledge and design advice, solving customer issues, and contributing to store experience and financial goals. Framebridge emphasizes pride in craftsmanship, adaptability, collaboration, personal accountability, creating special customer experiences, and building lasting relationships. The role involves standing for extended periods, up to eight hours per shift; lifting up to 30 pounds; and bending, reaching, and other light movement in a retail or production environment. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong interpersonal, communication, influence, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operational activities to help meet customer-experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge's 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.