Retail Part Time Keyholder: Philadelphia

Framebridge•Philadelphia, PA

5d•Onsite

About The Position

Framebridge is seeking a part-time Keyholder to provide leadership on the retail store floor while delivering an exceptional, customer-first experience. The role includes key-holding responsibilities, supporting the store team, and helping ensure that customer experience and financial goals are met. The Keyholder reports to the Store Manager. The role represents the Framebridge brand, supports onboarding and training, shares product knowledge and design advice, resolves customer questions and issues, and identifies opportunities to improve the retail experience. The position requires a flexible schedule, including evenings and weekends. Physical tasks include standing for extended periods, light lifting, and bending or reaching; reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift up to 30 lbs and perform bending, reaching, and light physical movement as needed.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operations to help meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.