Retail Part Time Keyholder: Williamsburg

Framebridge•Williamsburg, NY

About The Position

Framebridge is seeking a part-time Keyholder for its Williamsburg retail store. The Keyholder provides energy, leadership, and a customer-first attitude, takes responsibility for key-holding duties, and helps deliver an excellent customer experience. This role reports to the Store Manager. The position sets the standard for customer service and brand representation, supports onboarding and training, and executes and improves store operations to help meet customer experience and financial goals. The Keyholder uses product knowledge and design advice to assist customers, coaches team members, answers questions, troubleshoots issues, and suggests improvements to the retail experience. The role also supports Framebridge’s 100% happiness guarantee. The position requires a flexible schedule, including evenings and weekends. Physical tasks include standing for extended periods, lifting up to 30 pounds, and bending, reaching, and other light movement. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods of up to 8 hours per shift.
Ability to lift up to 30 pounds.
Ability to bend, reach, and perform light physical movement as needed.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operations to help meet customer experience and financial goals.
Build relationships with customers and coach retail team members using strong listening, oral, and communication skills.
Provide product knowledge and design advice to customers, and train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest ways to innovate and improve the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.
Perform regular physical tasks including extended standing, light lifting, bending, and reaching.