Retail Part Time Keyholder: Winnetka

Framebridge•Winnetka, IL

22h•Onsite

About The Position

Framebridge is seeking a part-time Keyholder for its Winnetka, Illinois retail store. The Keyholder provides leadership on the sales floor, takes responsibility for store keys, and delivers a customer-first experience that reflects the Framebridge brand. This position reports to the Store Manager. The role supports the store’s customer experience and financial goals through strong service, product knowledge, operational execution, and team coaching. The Keyholder helps onboard and train team members, provides customers with design advice, troubleshoots questions and issues, and identifies ways to improve the retail experience. A flexible schedule, including evenings and weekends, is required. The role involves standing for extended periods, up to eight hours per shift; lifting up to 30 pounds; and bending, reaching, and other light physical movement in a retail or production environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Experience as a keyholder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training of retail team members.
Execute and improve store operational activities to help meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.