Retail Part Time Keyholder: Philadelphia

Framebridge•Philadelphia, PA

About The Position

Framebridge is seeking a part-time Keyholder for its Philadelphia retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, takes on key-holding responsibilities, and delivers an experience that encourages customers to return. The role reports to the Store Manager. The Keyholder helps uphold Framebridge’s customer service standards and brand, supports onboarding and training retail team members, and executes and improves store operations to meet customer experience and financial goals. The role also involves sharing product knowledge and design advice, coaching teammates, troubleshooting customer issues, and contributing suggestions to improve the retail experience. A flexible schedule, including evenings and weekends, is required to meet business needs. The position involves standing for extended periods of up to eight hours per shift, lifting up to 30 pounds, and bending, reaching, and other light movement in a retail or production environment. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Engaging personality and strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods of up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

Degree in art, design, marketing, or a relevant field; preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training of retail team members.
Execute and improve retail operations to help meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.