Retail Part Time Keyholder: Georgetown

Framebridge•Washington, DC

About The Position

Framebridge is seeking a part-time Keyholder to bring energy, leadership, and a customer-first attitude to its Georgetown retail team. As a trusted leader on the floor, the Keyholder handles key-holding responsibilities while delivering an experience that encourages customers to return. The role reports to the Store Manager. The Keyholder represents the Framebridge brand, supports the onboarding and training of retail team members, and helps ensure store operations meet customer-experience and financial goals. The role calls for strong product knowledge, design guidance, sound judgment when responding to questions and troubleshooting issues, and a willingness to suggest improvements to the retail experience. The schedule is flexible and includes evenings and weekends as required by the business. Framebridge describes its team culture as focused on pride in craftsmanship, adaptability, collaboration, personal responsibility, making experiences special, and building lasting relationships. The company says it fosters an inclusive, equitable, and collaborative environment. The role requires standing for extended periods, up to eight hours per shift; light lifting up to 30 pounds; and bending, reaching, and other light movement in a retail or production environment. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and to bend, reach, and perform light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operational activities to help meet customer-experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest ways to innovate and improve the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.