Retail Part Time Keyholder: Boulder

Framebridge•Boulder, CO

2d•Onsite

About The Position

Framebridge is seeking a part-time Keyholder for its Boulder, Colorado retail store. The Keyholder is a trusted leader on the sales floor, responsible for supporting the store team, handling key-holding duties, and delivering an exceptional, customer-first experience that reflects the Framebridge brand. The role reports to the Store Manager. The Keyholder supports onboarding and training, helps execute and improve store operations, and works toward customer experience and financial goals. They use product knowledge and design advice to assist customers, coach teammates, resolve questions and issues, and identify ways to improve the retail experience. The position requires schedule flexibility, including evenings and weekends, based on business needs. The role involves standing for extended periods, light lifting, and bending, reaching, and other light movement in a retail or production environment. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift up to 30 lbs.
Ability to bend, reach, and perform light physical movement as needed.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operations to help meet customer experience and financial goals.
Build relationships with customers and coach retail team members using strong listening, oral, and communication skills.
Provide product knowledge and design advice to customers, and train retail team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver on Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.