Retail Store Manager: Solano Beach
About The Position
Framebridge is seeking a Store Manager to lead its Solano Beach retail store team, deliver an exceptional customer experience, and drive business results. The Store Manager builds and develops a high-performing team, champions the Framebridge brand, and helps ensure customers leave inspired. This role reports to the District Manager. The Store Manager sets the standard for customer service and brand representation; hires, onboards, and trains team members; and develops and improves store operations to meet customer experience and financial goals. The role works closely with the manufacturing facility to support seamless omnichannel operations, provides product knowledge and design advice, coordinates in-store events with marketing, troubleshoots customer issues, and helps deliver Framebridge’s happiness guarantee. A flexible schedule, including evenings and weekends, is required. The role involves standing for extended periods, up to eight hours per shift; lifting up to 30 pounds; and bending, reaching, and other light movement in a retail or production environment. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Experience managing in a customer service, retail, or hospitality role.
- At least 3 years of experience as a Store Manager in a customer-facing sales or hospitality setting.
- Ability and enthusiasm for building, developing, and coaching a high-performing retail team.
- Strong influence, interpersonal, communication, and relationship-building skills.
- Strong analytical and problem-solving skills, with a track record of positive business results.
- Interest in design and enthusiasm for working in a creative environment.
- Ability to learn new tools, technology, products, and processes quickly.
- Strong time-management, organizational, and problem-solving skills.
- Adaptability and willingness to work flexible hours, including evenings and weekends.
- Ability to stand for extended periods, up to 8 hours per shift; lift up to 30 lbs; and bend, reach, and perform light physical movement.
Nice To Haves
- A degree in art, design, marketing, or a relevant field is preferred but not required.
Responsibilities
- Set the standard for exceptional customer service and representing the Framebridge brand in retail stores.
- Recruit, interview, hire, onboard, and train retail team members.
- Develop, execute, and continuously improve store operations to meet customer experience and financial goals.
- Work with the manufacturing facility to support seamless omnichannel operations.
- Build customer relationships and coach retail team members using strong listening and communication skills.
- Provide product knowledge and design advice to customers and train team members to do the same.
- Coordinate in-store events with the Framebridge marketing team.
- Answer questions and troubleshoot issues using sound judgment.
- Suggest innovations and improvements to the retail experience.
- Help deliver Framebridge’s 100% happiness guarantee.
- Work a flexible schedule, including evenings and weekends, to meet business needs.
Benefits
- Medical, dental, and vision benefits for full-time employees.
- 401(k) and an employer-funded pension plan for full-time employees.
- Parental leave and return program for full-time employees.
- Flexible Time Off and paid holidays.
- Employee free frame codes and discounts.
- Short-term disability and Life/AD&D Insurance for full-time employees.
- Employee Assistance Program (EAP).
- Ongoing learning and development opportunities.
- Commuter benefits.
- Pet insurance for full-time employees.
- Potential performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
