Store Manager, Palm Beach Outlets

Knitwell Group•West Palm Beach, FL
•Onsite

About The Position

The Store Manager leads the customer and associate experiences in the store and is empowered to drive a profitable business through customer experience, operational performance, visual standards, and community engagement. The role coaches the team to reach its full potential and ensures a welcoming experience for customers and associates. The Store Manager cultivates a customer-focused environment, inspires and develops associates, supports seamless omnichannel shopping, and builds an effective store team. The role oversees store operations and performance, develops retail plans using reports, manages budgeting and payroll, and promotes community events and philanthropic partnerships.

Requirements

  • Strong people management skills and ability to develop talent.
  • Effective leadership, interpersonal, and communication skills.
  • Technology proficiency and ability to operate a point-of-sale system.
  • Strong business acumen and ability to develop strategies and action plans that drive results.
  • Action-oriented mindset with ability to organize, delegate, and prioritize assignments to meet deadlines.

Nice To Haves

  • 2+ years of retail Store Manager or service industry experience (preferred).
  • Hospitality mindset when engaging with customers and associates.

Responsibilities

  • Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
  • Inspire, educate, and coach associates to use brand behaviors and create genuine customer connections.
  • Use technology to provide customers with a seamless omnichannel shopping experience.
  • Hire and build an effective store team through training, coaching, and talent development.
  • Create an inclusive store environment where associates feel welcome and engaged.
  • Develop strong operational teamwork to achieve store goals.
  • Promote in-store community events and philanthropic partnerships.
  • Use tools and reporting to oversee store profitability, budgeting, and payroll.
  • Analyze reporting to develop short- and long-term retail plans.
  • Manage day-to-day store operations, including opening and closing.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan
  • Paid time off and holidays
  • Opportunities for monthly bonuses
  • Merchandise discounts and eligibility for discounts at sister brands
  • Professional development and opportunities for advancement across brands
  • Community impact through philanthropic partnerships
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