Retail Part Time Keyholder: Solano Beach

Framebridge•Solana Beach, CA

3d•Onsite

About The Position

Framebridge is seeking a part-time Keyholder for its Solano Beach, California retail store. The Keyholder is a trusted leader on the store floor who takes on key-holding responsibilities while delivering an exceptional, customer-first experience and representing the Framebridge brand. This role reports to the Store Manager. The position supports customer service, team onboarding and training, store operations, and the achievement of customer experience and financial goals. The Keyholder shares product knowledge and design advice, helps resolve customer questions and issues, and contributes ideas to improve the retail experience and uphold Framebridge’s 100% happiness guarantee. The role requires a flexible schedule, including evenings and weekends. The job involves standing for extended periods, up to eight hours per shift, lifting up to 30 pounds, and bending, reaching, and other light movement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operational activities to meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Provide product knowledge and design advice to customers, and train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.