Retail Store Manager
About The Position
The Retail Store Manager manages all operations of a T-Mobile retail store to ensure effective customer engagement and business performance. The role leads store employees through hiring, scheduling, training, and coaching, and oversees store functions including marketing, loss prevention, and labor management. Success is measured by sales goals, customer satisfaction, and operational efficiency. The position supports customer loyalty and business growth by fostering a productive store environment. The role may also perform other duties and projects assigned by business management. No travel is required. This is not a DOT-regulated or safety-sensitive position.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 2–4 years of management experience in retail sales.
- 2–4 years of sales and sales management experience.
Responsibilities
- Lead employee development and coaching to improve customer interactions and ensure required training is completed on schedule.
- Resolve customer issues to enhance the customer experience and align with brand expectations.
- Manage store operations, including staffing, scheduling, labor controls, marketing, and loss prevention.
- Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
- Perform other duties and projects as assigned by business management.
Benefits
- Competitive base salary and compensation package, including target incentives.
- Annual stock grant and employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
