Retail Store Manager I (65487)

Mobily LLC• Buda, TX

26d•$40,000 - $60,000

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned location, including sales achievement, customer service results, operational standards, and inventory. The manager leads, develops, and motivates the store team and manages company programs and processes to drive performance. The role includes delivering sales, service, and customer experience initiatives; coaching employees; ensuring staff are trained on products and promotions; and maintaining a clean, inviting store environment. The manager works with the District Manager and other appropriate parties to launch products, services, and processes, and may assist Human Resources and Loss Prevention with internal investigations. The role also includes scheduling and staffing within budgeted hours, completing required training and documentation, responding to communications, and protecting company assets. Employees may occasionally be required to participate in outside sales events, community engagements, and promotional activities for Cricket Wireless. These activities may involve customer engagement, representing products and services, distributing marketing materials, and helping with event setup or breakdown. Participation is a condition of employment, and reasonable notice of scheduled events will be provided.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, motivate, and develop store employees.
Create a work environment where employees can excel and consistently deliver an exceptional customer experience.
Educate employees on the compensation plan and how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Ensure the store provides a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reports, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities as required, including engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown.