T-Mobile Retail Store Manager ALEXANDRIA | Rose Hill Dr Spanish Preferred
About The Position
Arch Telecom, a national T-Mobile Preferred Retailer with more than 200 stores, is hiring a Retail Store Manager for its Alexandria, Virginia location. The manager leads a retail team, represents the T-Mobile brand and Arch Telecom’s Core Values, and creates an energetic, customer-focused store experience. The role centers on building customer relationships, understanding individual needs, and educating customers about devices, services, and solutions. The Retail Store Manager oversees store sales, inventory, and implementation of programs and initiatives while working to meet or exceed sales goals. They lead by example in sales and customer service, use digital tools to demonstrate coverage and service options, and ensure the store is well maintained. They also complete training and collaborate with employees across channels to resolve customer issues, provide seamless service, and identify small-business leads.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability to work full time, 45 hours.
Nice To Haves
- Spanish preferred.
- Leadership ability and competitive drive in a fast-paced sales environment.
- Ability to lead a team, share best practices, serve customers, and resolve issues.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills with team members and customers.
Responsibilities
- Lead the retail team by example and represent the T-Mobile brand and Arch Telecom’s Core Values.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of technology and devices.
- Oversee store functions, including sales, inventory, and implementation of programs and initiatives.
- Meet or exceed store sales goals.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Maintain a high standard for the store and approach customer service and sales with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device or account features, and to assist with inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with business and customer service employees to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and promote shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary and bonus earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
