T-Mobile Retail Store Manager HARRISONBURG | Virginia Ave Spanish Preferred

Arch Telecom•Harrisonburg, VA

1d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team, represents the T-Mobile brand and Arch Telecom’s core values, and builds customer relationships through attentive service and technology expertise. The manager creates an energetic, customer-focused store environment and leads by example in a fast-paced sales setting. The role oversees store performance and operations, including sales, inventory, and implementation of programs and initiatives. The manager helps customers continue their shopping journey across online, Customer Care, and in-store channels; learns about their needs; and demonstrates and recommends devices, plans, accessories, and connected products. The manager also uses digital tools to explain coverage, plans, and services, and to review and troubleshoot devices and accounts. The Retail Store Manager completes training, partners with colleagues across business and customer service channels to resolve customer issues and identify small-business leads, and develops a team culture of accountability and strong customer experience. The posting lists full-time availability of 45 hours and notes that health benefits are available to full-time employees.

Requirements

Be at least 18 years of age.
Have wireless sales experience.
Have a high school degree or GED.
Be able to stand for long periods.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Be available full-time for 45 hours.

Nice To Haves

Spanish preferred.

Responsibilities

Lead the retail team by example and represent the T-Mobile brand and Arch Telecom’s core values.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of technology.
Meet or exceed store sales goals and oversee store functions, including sales, inventory, and new programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Provide patient, honest, and empathetic service.
Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer service colleagues to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and promote shared accountability for company success.