T-Mobile Retail Store Manager READING | N 5th St $1000 sign on bonus

Arch Telecom • Reading, PA

4d

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team, represents the T-Mobile brand and Arch Telecom’s core values, and creates energy and excitement around products and services. The role focuses on making customer needs the first priority, building and strengthening customer relationships, and educating customers about wireless devices and services in a fast-paced retail environment.

The manager leads by example in sales and customer service, oversees store functions and performance, and ensures the store meets or exceeds sales goals. They help customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrate technology; recommend personalized device and service solutions; and maintain a strong in-store experience. The role also involves using digital tools, completing training, collaborating across business and customer service channels, and developing the team’s operational, financial, and performance capabilities.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability to work full time, 45 hours per week.
• Leadership ability and confidence in a fast-paced sales environment.
• Ability to lead a team, share best practices, serve customers, and resolve issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with team members and customers.

Responsibilities

• Lead the retail team by example and share sales and service best practices.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of technology.
• Ensure the store meets or exceeds sales goals and oversee sales, inventory, and implementation of store programs and initiatives.
• Sell personalized device and service solutions, including accessories and Internet of Things devices.
• Provide patient, honest, and empathetic service and sales support.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills and processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small business leads.
• Build strong peer relationships and foster shared accountability for company success.

Benefits

• $1,000 sign-on bonus.
• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED