T-Mobile Retail Sales Associate MAYFAIR MALL $1000 Sign On Bonus

Arch Telecom•Wauwatosa, WI

About The Position

Arch Telecom’s Mobile Associates work as part of a retail team to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy around products and services while putting customers first. This is a learning role: Associates build the skills and expertise needed to prepare for promotion to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, exploring their needs, demonstrating technology, and recommending personalized device, service, and accessory solutions. Associates guide customers through purchases with thoughtful questions and informative answers, and approach sales and service needs with patience, honesty, and empathy. They learn to use digital tools to explain coverage, plans, services, devices, and accounts, and complete training on store experiences, systems, processes, and reference resources. Associates partner with colleagues across sales and customer service to resolve issues, provide a seamless customer experience, identify and hand off small-business leads, and support shared store success. Full-time availability is 40 hours per week; part-time availability is 20 or more hours per week.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of current technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experiences, skills, processes, systems, and reference resources.
Partner with employees across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.