T-Mobile Retail Store Manager READING | N 5th St $1000 sign on bonus

Arch Telecom • Reading, PA

6d • $60,000 - $100,000 • Onsite

About The Position

Arch Telecom, a national T-Mobile Preferred Retailer with more than 200 stores, is seeking a Retail Store Manager to lead a retail team and represent the T-Mobile brand. The manager leads by example, creates enthusiasm around products and services, and prioritizes customers in a fast-paced retail environment. The role focuses on building customer relationships, understanding individual needs, and recommending device and service solutions.

The manager oversees store sales, inventory, and implementation of new programs and initiatives, while working to meet or exceed sales goals. They provide hands-on demonstrations, use digital tools to support customer interactions, and help customers with coverage, plans, devices, accounts, and troubleshooting. The manager also completes required training and partners with colleagues across business and customer-service channels to resolve issues, identify small-business leads, and deliver a seamless customer experience.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability to work full time, 45 hours.

Nice To Haves

• Leadership skills and confidence in a fast-paced sales environment.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with both team members and customers.

Responsibilities

• Lead the retail team by example and share best practices while serving customers and resolving issues.
• Create energy and excitement around T-Mobile products and services and provide a first-class customer experience.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of current technology.
• Ensure the store meets or exceeds sales goals and oversee sales, inventory, and implementation of store programs and initiatives.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Maintain the store's service and sales standards by responding to customer needs with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer-service channels to resolve issues, create a seamless customer experience, and hand off small-business leads.
• Build strong peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• $1,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED