T-Mobile Retail Sales Associate READING | N 5th St Avg. All in $30 $1000 sign on bonus

Arch Telecom • Reading, PA

6d • $10 - $30 • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. The Mobile Associate (MA) is part of a retail team that represents the T-Mobile brand and helps customers find wireless products and services. This is a learning role: the associate develops the skills and expertise needed to pursue promotion to Mobile Expert after completing training.

Associates provide a customer-focused shopping experience by learning about customers’ needs, demonstrating technology, explaining service options, and recommending personalized solutions. They use digital tools and company systems to support customer interactions, onboarding, account reviews, and troubleshooting. The role also involves collaborating with colleagues across retail, business, and customer service to resolve issues and support a seamless customer experience.

The posting lists an hourly pay range of $10.00–$30.00 and advertises a $1,000 sign-on bonus. It also describes uncapped commission, sales incentives, contests, rewards, and potential automatic raises tied to milestones. The position is available with either full-time (40 hours) or part-time (20+ hours) availability.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time hours (40 hours) or part-time hours (20+ hours).
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail-environment experience is preferred.
• Desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Responsibilities

• Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
• Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore customer needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized devices, service plans, accessories, and Internet of Things (IoT) products through side-by-side selling.
• Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
• Approach sales and service needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device or account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across channels to resolve customer issues and provide a seamless experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.
• $1,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED