T-Mobile Retail Sales Associate READING | N 5th St Avg. All in $30 $1000 sign on bonus

Arch Telecom • Reading, PA

5d

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores. Mobile Associates are part of a retail team that represents the T-Mobile brand and creates engaging customer experiences. This is a learning role: associates build the skills and expertise needed to pursue promotion to Mobile Expert after completing training.

The role focuses on helping customers find personalized device and service solutions, demonstrating technology, guiding customers through purchases, and building lasting customer relationships. Associates use digital tools to explain coverage, plans, and services and to review or troubleshoot devices and accounts. They also work with colleagues across sales, business, and customer service to resolve issues, identify small-business leads, and support a seamless customer experience.

Requirements

• At least 18 years of age.
• High school degree or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn, and share best practices.
• Ability to balance customer experience with performance goals.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20 or more hours) work.

Nice To Haves

• Retail environment experience.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ needs and demonstrate current technology in store.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Guide customers through purchases by asking thoughtful questions, answering questions, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to the team’s success.
• Work with peers and store leaders to learn and share best practices while serving customers.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.
• $1,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED