T-Mobile Retail Sales Associate MAYFAIR MALL $1000 Sign On Bonus

Arch Telecom•Wauwatosa, WI

7d•$10 - $30•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: Associates build the skills and expertise needed to advance to Mobile Expert after completing training. The role focuses on understanding customers’ needs, demonstrating technology, and recommending personalized device, service, and accessory solutions. Associates use digital tools to explain coverage and plans, review devices and accounts, and assist with troubleshooting. They also collaborate with colleagues across business and customer service teams to resolve issues, hand off small-business leads, and provide a seamless customer experience. The position is available full-time (40 hours) or part-time (20+ hours). The listed hourly pay range is $10.00–$30.00, with uncapped commission potential. A $1,000 sign-on bonus is advertised.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work (40 hours) or part-time work (20+ hours).
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to collaborate with peers and store leaders, learn and share best practices, and help customers resolve issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage and explain plans and services.
Review devices and accounts and assist with troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service teams to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared team success.