T-Mobile Retail Store Manager HARRISONBURG | Virginia Ave Spanish Preferred

Arch Telecom•Harrisonburg, VA

17h•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team, represents the T-Mobile brand and Arch Telecom’s core values, and creates an energetic, customer-focused store experience. The manager builds customer relationships, identifies customer needs, and educates customers about devices and services through demonstrations and personalized recommendations. The manager oversees store functions including sales, inventory, and the rollout of store programs and initiatives, while working to meet or exceed sales goals. The role also involves using digital tools to support customer interactions and onboarding, completing company training, and partnering with business and customer service employees to resolve issues and identify small-business leads. The position is listed for the Virginia Avenue store in Harrisonburg, Virginia; Spanish is preferred.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive.
Effectiveness in operational, financial, and performance management.
Strong communication skills with both team members and customers.

Nice To Haves

Spanish language skills are preferred.

Responsibilities

Lead the retail team by example and represent the T-Mobile brand and Arch Telecom’s core values.
Create energy and excitement around products and services while prioritizing customer needs.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology in the store.
Oversee sales, inventory, and implementation of store programs and initiatives to meet or exceed sales goals.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Maintain a strong store experience and address customer service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and promote shared accountability for company success.
Share best practices with the team and help resolve customer issues.