T-Mobile Retail Store Manager ALEXANDRIA | Rose Hill Dr Spanish Preferred

Arch Telecom•Alexandria, VA

21h

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team, represents the T-Mobile brand and Arch Telecom’s core values, and creates an energetic, customer-focused store environment. The manager builds customer relationships, identifies individual needs, and educates customers about devices, services, and personalized solutions. The role oversees store operations and team performance to meet or exceed sales goals. The Retail Store Manager leads by example in sales and customer service, supports the implementation of store programs, and ensures the store is operating at its best. The position also involves training, collaboration with colleagues across business and customer service channels, and resolving customer issues to provide a seamless experience. Spanish is preferred.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.
Leadership ability, competitive drive, and confidence in a fast-paced sales environment.
Ability to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Nice To Haves

Spanish preferred.

Responsibilities

Lead the retail team by example and represent the T-Mobile brand and Arch Telecom’s core values.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology and devices.
Oversee store functions, including sales, inventory, and implementation of new programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Ensure the store meets or exceeds sales goals and maintain a high standard of customer service.
Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve customer issues and create a seamless experience.
Identify and hand off small-business leads.
Build peer relationships and support shared accountability for company success.