Bilingual Retail Store Manager I (65198)

Mobily LLC• HOUSTON, TX

21d•$40,000 - $60,000•Onsite

About The Position

Mobilelink, the largest national Cricket dealer with over 500 stores, is seeking a Retail Store Manager to oversee the sales and operations of an assigned location in Houston, Texas. The manager is responsible for the store’s sales achievement, customer service results, operational standards, and inventory. The role calls for strong leadership and the ability to develop, implement, and manage the store team and company programs and processes. The manager leads sales, service, and customer-experience initiatives; coaches and develops employees; and helps create a workplace where employees can excel. The position also includes ensuring the team is trained on products and promotions, scheduling and staffing within budgeted hours, maintaining store cleanliness and compliance, protecting assets, and responding to communications and training requirements. Employees may occasionally participate in outside sales events, community engagements, and promotional activities for Cricket Wireless, including engaging customers, representing products and services, distributing marketing materials, and helping set up or break down events.

Requirements

Fluent English speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the location’s sales and operations, including sales achievement, customer service results, operational standards, and inventory.
Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, inspire, engage, and motivate the team, and develop store personnel.
Create a work environment where employees can excel and consistently deliver exceptional customer experiences.
Educate employees about the compensation plan and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff to assigned budgeted hours.
Ensure the store provides a clean and inviting atmosphere for customers.
Follow back-office compliance requirements, processes, procedures, reports, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate occasionally in outside sales events, community engagements, and promotional activities, including customer engagement, product and service representation, marketing material distribution, and event setup or breakdown.