Bilingual Retail Store Manager I

Mobilelink USA LLC•Richland Center, WI

10d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned location, including sales achievement, customer service results, operational standards, and inventory. The RSM leads, develops, and motivates the store team and manages company programs and processes to drive performance and provide an exceptional customer experience. The role may also include participating in outside sales events, community engagements, and promotional activities for Cricket Wireless. Employees will receive reasonable notice of scheduled events, and participation is a condition of employment. Activities may include engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Lead the execution of in-store sales, service, and customer experience initiatives.
Inspire, engage, motivate, coach, and develop store employees, including by working on the sales floor.
Create a work environment where employees can excel and ensure customers receive an exceptional experience.
Educate employees about the compensation plan and how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Schedule and staff to budgeted hours.
Ensure the store is clean and inviting for customers.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and complete required store training on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities, including customer engagement, product representation, distribution of marketing materials, and event setup or breakdown.